Serving Orangeville & Surrounding Areas for over 35 Years!

Testimonials

A quick thank you to you, Rob , Kyle and the whole team at New Wave.

The pool went in amazingly fast, on budget (in fact Rob saved us a few $ with some clever thinking re water and backfill)
and it looks better than we imagined. As well, the follow up and quick response to our questions from you folks has been wonderful.
We are very happy with the experience. We would definitely recommend New Wave to anyone and in fact have already done so
to some of the other contractors on site who have commented on the good workmanship.
Jordy & Cathy Moulton, July 2015

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New Wave Pools put in my pool and I am the happiest customer ever. First their price was one of the best in the market.
What was extremely important to me was the quote that was made came in exactly to the penny. During the construction of the pool
my back yard was kept extremely clean, they also picked up all equipment before leaving. I was informed every step of the way as to
what was happening.  I have a beautiful pool and I am extremely happy. New Wave opens and closes my pool every year.  It has been
almost three years and every time I have a question they always are responsive. I have to compliment them on having excellent customer service.
Thank you New Wave for my beautiful pool.
Kathy
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We have had our in-ground pool since the early 1980’s and, while they didn’t install it,
New Wave Pools and Spas have maintained it from their outset.
They have been responsible for opening and closing the pool for years, always done promptly, neatly and as promised.
When we encountered “aging” problems with a 30+ year old pool, New Wave staff were quick to diagnose the problem and
present us with a fair quote for its remediation. Again, the work was done promptly and on budget.
We are pleased to offer our full and unconditional recommendation of New Wave to anyone contemplating installing or updating a pool.
Joan & Bob Borden
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I wanted to thank you and Rob for doing such a great job on our pool. Your staff was prompt, reliable and knowledgeable.
They did an amazing job ….. we couldn’t believe how quickly they can put the pool in. But that is just the first part of owning a pool.
I think the most important part to us is the service we get from New Wave every summer. We are really happy we decided to use New Wave.
We appreciate the immediate response from you and your staff. You can help me through any issue, big or small.
That is the best part, I have someone to call after the pool is in.
It is also really nice to see that families can still work together to run a successful business.
Thanks for our beautiful pool!
Rose Sonsini
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Our neighbours used new wave for their pool installation. We made the mistake of not, we immediately switched pool companies.
New wave pool fixed an existing problem which we had and did a fantastic job. We used new wave for repairs, and service.
The service staff at the store is amazing! Always super friendly, helpful and as well very knowledgeable.
Always managing to fit any service issues into their schedule, always did a fantastic job and are very thorough and reliable.
I would highly recommend New Wave pools for anyone looking for service on an existing pool or to those who choose to have a fabulous pool installed
Katelyn Colella

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This was our very first pool installation and after some considerable due diligence we asked Rob Koolen of New Wave Pools to assist us
with a quotation.  Our backyard is not your “normal” back yard in that it has an 18’-20’ graded slope up to the back of our property.
We needed someone with experience.  Of all the candidates interviewed, Rob was the only one to “see the characteristics and grading”
of the site. We were immediately into ideas, plans, pros/cons of the placement and orientation of the pool, discussing coordination
with our landscaper and timing. We received a quotation and commitment to date of completion by the end of our meeting.
The whole experience from start to finish- installation in 3 weeks including landscaping and retaining wall by far exceeded our expectations!
We were pleasantly surprised that the level of customer service did not end when the installation was completed.
Their assistance in “Opening and Closing” our pool along with maintenance checks has been exemplary.
To this day New Wave Pools and their staff remain extremely helpful, accessible, and make it a breeze to thoroughly enjoy our pool.
Garth & Mareka Lapchinski

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We had our pool installed 4 years ago by New Wave Pool and Spa. They were extremely professional to work with and finished exactly as planned.
Rob was great at solving any unexpected issues that arose during the process. Cathy and staff are friendly and professional to work with,
answering all questions with courtesy and a true knowledge of their products and services. We will continue to use them to open and close our pool.
I highly recommend their company.
Beverley Latreille
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I want to thank Rob for a fantastic experience from start to finish. They have been extremely professional, the workmanship and care was amazing.
Rob was always available and easy to contact if I had any questions. Cathy and her staff were a pleasure to deal with, any concerns were handled
immediately and professionally. If you're looking for a pool company I give my full recommendation for anyone looking to install,
update or service there existing pool.
Philip & Antonella Zoccoli